If there is something wrong with your order/defective product, I'm happy to accept a return for a refund minus shipping charges. Please notify me ASAP. I can only issue a refund to the credit card that purchased the item!
Wholly Rooted does not assume liability for products damaged due to shipping company handling. Please file a claim directly with the shipping provider first, and then contact me so we can discuss getting a replacement to you.
Wholly Rooted cannot accept returns on custom blended aromatherapy products. Products are custom blended by hand to specific requests and needs. We go over all ingredients and recommendations in a consultation session before I make your product, so if you have any likes/dislikes and preferences, please be sure to let me know in our intake and consultation, or be very clear what you do and don't like in your custom product request form. I use pure essential oils and high quality carrier oils - no artificial fragrances at all, so they have wonderful properties!
Orders are shipped with USPS or UPS priority within 1-3 days of being received. If it is urgent, please send me an email, and I will let you know if I can ship it out immediately.
I am happy to ship worldwide, but please be advised that you are responsible for any tariffs or import taxes. Please email me for an estimate on shipping outside of the US.
I am happy to lookup the shipping rate for your country and add a shipping option for you using USPS flat rate international shipping (S/M/L). If you have questions or would like a different type of shipping, please contact me. INTERNATIONAL ORDERING/CUSTOMS: Your shipment may be charged additional customs fees or taxes upon entering your country. These additional fees ARE NOT included in the shipping fees already paid. Wholly Rooted is not responsible for extra fees such as import taxes or customs duties. Any tax, tariff or duty charges are the sole responsibility of customers outside of the United States. We recommend contacting your local customs office prior to placing your order to help you avoid any unforeseen charges.
I am not a medical professional - please seek the advice of a qualified health care practitioner for your specific health issues. Although my products use high quality ingredients, all blends are hand made by me, and cautions are provided where applicable, Wholly Rooted is not responsible for adverse reaction. Please always test on a small patch of skin before use. No aromatherapist can guarantee each individual's response to any product. Please use any body products responsibly and reasonably and keep out of reach of children and pets. I provide services and/or products with recipient's informed consent only. Your purchase of any product or service indicates informed consent.
These statements have not been evaluated by the FDA. My products are not intended to diagnose, treat, cure, or prevent any disease. These statements are not meant to replace the advice of a healthcare professional nor your own research.